Nusa Kuya Resort

1. Terms and Conditions

1.1. Room Availability Check

Guests must check room availability first before making payment/buying flight tickets.

1.2. Temporary Room Hold

Guests can lock dates and rooms for 24 hours; if no payment is made after 24 hours, the room and date booking will be reopened to other Agents/Guests. Dates and rooms must be reconfirmed before payment is made.

1.3. Deposit Requirement

To make a room reservation, guests must make a Deposit payment of 50% of the total amount. The balance must be paid by 7 days before Guest check-in. NO DEPOSIT, NO RESERVATION.

1.4. Cancellation Due to Non-Payment

If the excess balance is not paid seven days prior to check-in, the reservation will be automatically canceled and no refund will be given.

1.5. Change of Dates and No Show Policy

Once the reservation is made, the Agent/Guest can change the date within 21 days from the booking date. Deposits or any payments made to the resort will not be refunded. The absence of a guest on the date of stay is considered a “cancelled reservation” (No Show), and no refund will be given.

1.6. Payment Method

Deposit and balance payments must be made online transfer (online transfer). Please note that cash payments are not accepted. By paying the Deposit, the guest agrees and accepts this reservation and payment policy.

1.7. Underpayment Policy

Attention about payment: If the current payment or booking calculation @ the deadline is less and the Admin asks to check again, and if there is a lack of payment after being agreed, the guest has to pay within three days. (Nusa Kuya agent’s)

1.8. Overpayment Policy

Or if there is a payment that has an excess and has been checked by both parties and agreed, the excess payment will be carried over to the payment of the next reservation. (Nuka Kuya agent’s)

1.9. Guest Information Requirement

Guest information must be complete and organized. Mandatory according to
the format that will be given.

1.10. Full Payment Before Check-in

Guests can only check in if payment is complete. Only full payment is allowed for check-in. Therefore, guests must complete the payment to avoid problems during check-in.

1.11. Travel Notification and Check-in Time

Guests must notify the resort when they are travelling. Guests are not allowed to check in earlier than 10 am.

1.12. Allowed Booking Delays

Allowed Booking Delays:
a) Government Directive (Movement Control Order – MCO)
b) Flight Cancellation.
     • It is mandatory to provide documents from the airline for review.
     • Changes/confirmations of new dates must be made within 48 hours.
     • The new date is only three (3) months from the original booking date.
     • New dates are subject to availability and according to the latest prices.
     • Full payment must be made after the new date is made.

1.13 Unauthorized Booking Delays

A) COVID
B) Missed the plane
C) Flight delay (Flight Delay)
D) Personal Affairs

Last Updated: 1 January 2024